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Warranty

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Opal Exteriors Warranty

We stand behind the work we install.

If Opal installed it, it carries a labor warranty. Here is what is covered, for how long, and exactly how to request service on your windows, doors, siding, decking, and exterior details.

 

Windows and doors carry a lifetime craftsmanship guarantee. Siding, decking, gutters, and trim carry a five-year craftsmanship guarantee.

 
Drafty Windows
Energy Efficiency
Full-Frame Options
Insert Replacement
Start a warranty request

Find your coverage

Jump straight to the part of the warranty you need.

✉Start a warranty requestSubmit your concern and photos∞Windows and doorsLifetime craftsmanship guarantee5Exterior workmanshipSiding, decking, gutters, trim⋮Product vs. workmanshipWho handles which claim◎Caulking coverageMaintenance and inspection⇄Transfer policyPassing coverage to a new owner✓How service is reviewedFrom request to resolution☎Talk to our officeQuestions before you file

Service request

The one place to request warranty service

Our office team manages every warranty request through a single page. Submit your concern with as much detail and as many photos as you can, and the team reviews it directly. This is for warranty service on work Opal installed. It is not for new projects or general repairs.

Go to service requestCall the office 630-355-6557

Two guarantees, clearly separated

What Opal installs determines how long the workmanship is covered.

Windows & Doors

Lifetime Craftsmanship Guarantee

LifetimeCovered for as long as you own your home
  • Installation-related issues on windows and doors Opal installs
  • No expiration date on workmanship coverage
  • Caulking-related concerns covered up to 10 years
View lifetime coverage
Siding, Decking, Gutters & Trim

Five-Year Craftsmanship Guarantee

5 YearsFrom the date installation is complete
  • Installation and craftsmanship on exterior products
  • Siding, decking, gutters, trim, railings, and exterior details
  • Help with manufacturer claims where needed
View five-year coverage

Windows & Doors

Lifetime Craftsmanship Guarantee

Coverage for installation-related issues on the windows and doors Opal installs, for as long as the original homeowner owns the home.

What it means

Long-term peace of mind

If an issue is ever caused by our installation, we take care of it.

  • Installation-related issues covered for as long as you own your home
  • No expiration date on workmanship coverage
  • We stand behind our team and our process
What is covered

Installation and workmanship

  • Air or water leaks caused by installation
  • Improper sealing or insulation
  • Issues with fit, alignment, or operation due to workmanship
  • Caulking-related concerns, covered for up to 10 years
What is not covered

Outside the guarantee

  • Manufacturer or product defects, handled by the manufacturer
  • Normal wear and tear over time
  • Damage from accidents, weather events, or misuse
  • Structural movement or settling of the home
  • Work done by anyone other than Opal Exteriors
How claims work

Simple and documented

  • Submit an online request to Opal and attach photos for review
  • Our office team reviews and coordinates the visit
  • An Opal employee checks the issue within 14 days of acknowledgement
Start a request

Siding, Decking, Gutters & Trim

Five-Year Craftsmanship Guarantee

Opal warrants the installation of exterior products to be free from defects in installation and craftsmanship for five years of normal use, beginning the day the work is complete.

What we cover

Caused by our workmanship

  • Improperly installed siding that cracks, splits, or fails
  • Peeling or failing finishes due to incorrect application
  • Water intrusion from installation errors in siding, decking, or gutters
  • Decking instability, rot, or premature wear from poor install practices
  • Loose or failing trim, railings, or exterior details
Service policy

How we assess an issue

  • We reserve the right to determine the cause of the issue
  • If the issue is not related to workmanship, a $150 to $250 diagnostic fee may apply
  • Repairs outside the warranty, including material issues, can be quoted separately
How to request service

Start with the office

  • Our office team manages all service requests
  • Reaching out to your project consultant may delay your request
  • Use the service request page for the fastest response
Request service

Coverage basics

Product warranty vs. installation workmanship

Two different things are protected in two different ways. Knowing which one applies gets your concern to the right place faster.

Opal handles

Installation workmanship

  • How the product was fitted, sealed, and finished
  • Leaks, alignment, or operation issues caused by installation
  • Craftsmanship on siding, decking, gutters, trim, and details
  • Caulking failure directly caused by installation
Manufacturer handles

Product defects

  • Defects in the window, door, or material itself
  • Finish or material failures unrelated to installation
  • Anything covered by the product manufacturer warranty
  • Opal can help you facilitate a product concern

Start a product claim with the manufacturer

KolbeAndersenProViaJames Hardie

Maintenance coverage

Caulking coverage

Caulking helps protect your home from air and water intrusion, but it is a maintenance item, not a permanent solution. Whether a caulking issue is covered is determined after inspection.

May be covered

  • Caulking failure directly caused by improper installation or application
  • Defects clearly linked to workmanship, as determined by inspection

Determined by inspection

  • Opal reserves the right to inspect and determine the cause
  • Installation-related failures may be covered under workmanship
  • Wear, aging, or environmental exposure is not covered

Typically not covered

  • Cracking, shrinking, or deterioration due to age
  • Separation from normal expansion and contraction
  • Maintenance-related re-caulking over time
Most exterior caulking lasts roughly 5 to 10 years depending on material and conditions, and even high-performance sealants need periodic inspection. On windows and doors, caulking-related concerns are covered up to 10 years. If a caulking issue falls outside workmanship coverage, it can be handled as a maintenance service, and a $150 to $250 diagnostic fee may apply.

Ownership

1xOne transfer to the next homeowner

Transfer policy

  • The guarantee applies to the original homeowner
  • It may be transferred one time to the next homeowner after the sale of the property
  • Coverage remains in effect for the original terms after transfer
  • Work completed by other contractors may void coverage
  • Replacement materials may vary slightly in color or style if the originals are no longer available

What happens next

How a warranty request is reviewed

A clear path from the moment you submit to the moment it is resolved.

1

Submit your request

Fill out the service request page with your details and as many photos as possible.

2

Our office reviews it

The office team manages every request. Contacting your project consultant may delay the process.

3

We inspect the issue

An Opal employee is sent to check the issue within 14 days of acknowledgement.

4

We make it right

If it is our workmanship, we repair it. If it is not, you receive a clear diagnosis and quote.

Prove original ownershipCoverage applies to the original owner unless a valid transfer applies.
Protect the propertyIf you find a defect, take reasonable action to limit damage until our team can address it.
Keep your paperworkYour warranty paperwork and Opal contract or invoice support your claim.

If it is our work, we make it right.

No confusion. No runaround. Submit your warranty request and our office team will take it from there.

Start a warranty requestContact our team