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Case Study

Naperville Homeowner Requires Reputable Company for Replacement Windows & Siding

The Story

John N. needed to find a contractor to replace the remaining 16 windows in his 30-year old house. It was important that he felt confident the same contractor could also replace his siding, as his next follow up project. He had worked with several contractors in the past on numerous projects and had experienced mixed results.

He was looking for a company he could trust to give him recommendations as to the right products for his home. He was concerned about maintaining the original look of the home and only wanted to use name brand products to ensure a high resale value when he sells his home. His research indicated that he would get a higher quality window install if he worked with a company that understood his plan for new siding and was able to incorporate that type of install process into the window replacement project. He also only wanted to work with one company for both phases. Finding a company with the competency to do both projects well was a much bigger and more difficult process than his previous experiences with other home improvement projects.

Our Solution

John N. was fortunate to be referred to Opal by someone he knew and trusted. They shared with him their great experience with Opal and vowed that he wouldn’t be disappointed.

Eli, the Opal representative, perfectly exemplified Opal’s customer-first approach. He took the time to fully understand John’s needs for the home’s current windows and plans for the future siding project. Eli suggested that at John meet him at the Opal Showroom for their second appointment. John really liked the ability to visually see all the different window options side-by-side with siding options. This helped him see how the install would be integrated to ensure both projects would meet his high-quality expectations.

In the end, John chose Andersen A-Series double-hung windows and planned for a future James Hardie siding project.

“Eli and Luke, the project manager, were both very responsive. Excellent communication throughout the whole process”, said John. “I was very impressed with Miro, the installation crew leader. It was a great value. Exceptional customer care. I have and will continue to recommend Opal to anyone I know looking for Home Improvements.”

When asked for his overall impression, John stated, “Crew was always responsive to our questions, team was very professional & detailed. We would welcome Opal Enterprises in our home anytime! Excellent job. I was most pleased with the appearance of my new Andersen Windows.”

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