Ellen and Tom O. were ready to replace the 20 windows that were original to their home when it was built. Their windows were a combination of white, mix-stained, and painted windows that no longer operated well and were drafty. They wanted to convert them to all white for aesthetic consistency, but purchasing windows that were energy-efficient and no-maintenance were a top priority. With plans to sell their house in the near future, Ellen and Tom were concerned about replacement window type and quality. A major goal of theirs was to avoid hindering the home’s potential resale value by straying from its original architecture. In the past, they had hired businesses to complete home improvement projects that provided mixed results. With having 5 of their windows replaced a few years prior, they felt as if they were oversold and taken advantage of. Unfortunately, the result was not the high-quality product they paid for, and the experience of working with the window installer did not go well.