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Case Study

Selecting New Replacement Windows in Wheaton is Easy with Award-Winning Opal Exteriors

The Story

Ellen and Tom O. were ready to replace the 20 windows that were original to their home when it was built. Their windows were a combination of white, mix-stained, and painted windows that no longer operated well and were drafty. They wanted to convert them to all white for aesthetic consistency, but purchasing windows that were energy-efficient and no-maintenance were a top priority. With plans to sell their house in the near future, Ellen and Tom were concerned about replacement window type and quality. A major goal of theirs was to avoid hindering the home’s potential resale value by straying from its original architecture.

In the past, they had hired businesses to complete home improvement projects that provided mixed results. With having 5 of their windows replaced a few years prior, they felt as if they were oversold and taken advantage of. Unfortunately, the result was not the high-quality product they paid for, and the experience of working with the window installer did not go well.

Upon a new search for window installers, they devoted much of their time reading customer reviews on potential contractors. “Reliability” was such a major factor in their search that they planned to ask each qualifying contractor for references to call and confirm the quality of their work.

Our Solution

Ellen & Tom O. were fortunate to have received a highly recommended referral to Opal Exteriors from their neighbor, Debbie, who informed them they had a “fantastic experience” with their installation with Opal.

Eli, the Opal representative, perfectly exemplified Opal’s customer-first approach. He took the time to fully understand their concerns with their home’s current windows and plans for the future. He worked with them to help them understand the differences between vinyl, wood, and fiberglass windows without pushing one product over another. Then he provided various options that would meet their goals and budget. It was a welcoming experience compared to some of the experiences they had hiring home improvement companies in the past.

After their informative discussion with Eli, Ellen & Tom O. happily selected Fiberglass double-hung windows for their home.

As for the installation and experience, here is what Ellen had to say: “Everyone that we worked with from Opal was considerate, professional, and always delivered as promised. We had very good communication from everyone starting with Eli, the office, and the project manager. The clean-up was great! It was an outstanding experience, and we plan to recommend Opal to other neighbors, friends, family members, and anyone we talk to about home improvements.” They explained in their Google review that Opal provided an “outstanding experience,” and the reliability they were searching for was exemplified by Opal.

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